Terms of Service
These Terms of Service ("Terms") govern your use of the website at wovenaisolutions.com and the automated phone assistant and text messaging services operated by Woven AI Solutions LLC ("Woven AI Solutions," "we," "us," or "our") on behalf of local service businesses (our "Clients"). By using our website or services, including by agreeing to receive text messages, you agree to these Terms.
SMS Terms
Program name: Woven AI Solutions Call Confirmations.
Program description: When you call a business that uses our services and reach its automated assistant, after-hours line, or voicemail, the assistant will ask whether you would like to receive text messages about your call. If you say "yes," you will receive text messages from Woven AI Solutions, on behalf of that business, confirming that your call was received and helping schedule a callback at your preferred time.
How you opt in: verbally, by answering "yes" when the automated assistant asks for your consent during your call. A confirmation text is sent after you agree. If you say "no," no text messages are sent.
Message frequency: up to two messages per call.
Message and data rates may apply. Charges depend on your mobile phone service plan.
Opt out: reply STOP to any message at any time. You will receive one final message confirming you have been unsubscribed, and no further messages will be sent unless you opt in again.
Help: reply HELP to any message, or contact us at (407) 476-3237.
Not a condition of purchase: agreeing to receive text messages is not required to purchase any goods or services.
Carriers: mobile carriers are not liable for delayed or undelivered messages.
Privacy: we do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. See our Privacy Policy for details.
Our services
Woven AI Solutions builds and operates automated phone and messaging systems for small businesses. When you contact one of our Clients, we act on that Client's behalf. The Client, not Woven AI Solutions, is responsible for the products or services it provides to you, including any appointment, quote, or service call.
The Collen Vault
The Collen Vault is a paid membership that gives you access to a set of downloadable files — operating-system templates, skills, a print quality checklist, and one new skill or template a month — plus direct-message access to Collen Hornaman for questions about the material.
Price: $20 per month or $180 per year, paid in advance through our payment processor, Stripe. Your membership renews automatically at the end of each period until you cancel.
Cancellation: you may cancel anytime. Your access runs to the end of the period you have paid for, and files you have downloaded are yours to keep.
Your files: files you download through the Vault are yours to keep for your own use. You may not redistribute, resell, share, or publish them, or offer them as part of any other product or service.
Refunds: we do not promise refunds beyond what is stated here. If the Vault is not what you expected, email us and tell us what was missing — we read every message — but no refund is guaranteed.
Acceptable use
You agree not to misuse our website or services, including by attempting to interfere with their operation, gain unauthorized access, or send unlawful, harassing, or fraudulent content.
Automated assistant
Calls answered by our automated assistant are recorded and transcribed. The assistant tells you this at the start of every call. If you do not consent to recording, you may end the call at any time.
Our phone assistant is automated and may use artificial intelligence. Its responses may occasionally be inaccurate or incomplete. Do not rely on it for emergencies. If you have an emergency, call 911.
Intellectual property
The website and our services, including their content, design, and software, are owned by Woven AI Solutions LLC or its licensors and are protected by law. You may not copy or reuse them without our written permission. This does not limit a Vault member's right to keep and use files downloaded through The Collen Vault, as described in the Vault section above.
Disclaimers
Our website and services are provided "as is" and "as available," without warranties of any kind, to the fullest extent permitted by law. We do not guarantee that the services will be uninterrupted, error-free, or that any message will be delivered.
Limitation of liability
To the fullest extent permitted by law, Woven AI Solutions LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising from your use of the website or services.
Governing law
These Terms are governed by the laws of the State of Florida, without regard to its conflict of law rules. Any dispute will be resolved in the state courts located in Seminole County, Florida, or the United States District Court for the Middle District of Florida.
Changes to these Terms
We may update these Terms from time to time. We will post the updated version on this page and change the effective date above. Continued use of our website or services after changes means you accept the updated Terms.
Contact us
Woven AI Solutions LLC
Winter Park, Florida
Phone: (407) 476-3237
Email: [email protected]